Over the weekend, I got a snooty email from someone who has apparently taken over an organization's email address from someone else. The former person who handled this email address (who I kow personallY) apparently subscribed to my blog via email at some point, but the new person apparently isn't a fan and asked that I quit spamming them (never mind that the "unsubscribe" button appears at the bottom of the page, apparently a snooty email is easier).
So I responded with probably a nicer email than the person deserved -- to be greeted with THIS automated response (I've replaced the organizational name to protect the guilty):
Autoreply: XYZ Organization is primarily an advocacy organization. We kindly request to be taken off any crosspost lists, and please note we cannot accept owner give-ups. Normal response time may be up to 48 hours. Thank you for understanding.
Now, keep in mind that this organization also does adoptions -- and this is the very same email response that someone inquiring about an adoptable dog or cat will get when they email.
This isn't the only organization I've seen this from -- in fact, similar type responses are somewhat common. Yes, I understand that most rescue organizations are run by volunteers and that it is very time consuming to respond to many email requests every day - - but is this really the first correspondence you want to provide a potential adopter?
What type of first impression is your organization making to potential adopters? Are you burdening them with the struggles of running a rescue? Or thanking them for their interest in adoption?
First impressions can make a difference.